Privacy Policy

1. Introduction

Jardinier Horticulture ("we," "us," or "our"), operated by Natural Systems LLC, provides landscaping, garden design, and property maintenance services in the greater Philadelphia / Chester County, Pennsylvania area. This Privacy Policy explains what information we collect from our clients, how we use it, and the choices you have.

2. Information We Collect

When you engage us for services, we may collect:

• Contact information: your name, phone number, email address, and service/property address
• Service details: notes about your property, plantings, and maintenance schedule, and photos taken to document work performed
• Billing information: invoices and payment records, processed through our payment provider, Stripe (we do not store your full payment card or bank account details ourselves)
• Communications: emails, texts, and other messages you send us

3. How We Use Your Information

We use your information to:

• Schedule and perform landscaping and maintenance visits
• Prepare and send invoices and process payments
• Communicate with you about your service, including appointment timing and billing
• Maintain accurate service records for your property
• Improve our services

4. Text Messaging (SMS) Communications

With your consent, we send text messages related to your service, including:

• Notification that a new invoice is ready to view and pay
• Advance notice of upcoming visit dates and times

You consent to receive these messages by providing your phone number to us as part of establishing service. Message frequency depends on your service schedule and billing cycle (typically a few messages per month). Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, or by contacting us directly using the information in Section 11. Reply HELP for assistance. We do not sell or share your phone number with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, with service providers who help us deliver our services, including:

• Stripe, Inc. — payment processing and invoicing
• Twilio Inc. — text message delivery
• Google Workspace — email and scheduling

These providers are authorized to use your information only to provide services to us and are subject to their own privacy and security obligations. We may also disclose information if required by law.

6. Data Retention

We retain client and service information for as long as needed to provide services, maintain business and tax records, and comply with legal obligations.

7. Your Choices

You may:

• Opt out of text messages at any time by replying STOP
• Ask us to update or correct your contact information
• Ask what information we hold about you, or request it be deleted, subject to our recordkeeping obligations (e.g., invoices and tax records)

To make any of these requests, contact us using the information below.

8. Data Security

We take reasonable measures to protect your information, including relying on established, reputable third-party providers (Stripe, Twilio, Google) for payment processing, communications, and data storage rather than handling sensitive data ourselves.

9. Children's Privacy

Our services are directed to adults and businesses. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.

11. Contact Us